Refund policy
At Hello Bloom, we want every order to arrive correctly and in good condition. If there is a problem with your purchase, please contact us so our team can review the issue.
Because Hello Bloom products are consumable food supplement products, returns are subject to health, hygiene, product-safety considerations, and applicable consumer protection laws.
Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team as soon as reasonably possible after receiving your order.
To help us assess your request, please provide:
- Your order number
- Your full name
- A clear description of the issue
- Clear photographs or videos of the affected product
- Photographs of the product packaging and shipping packaging where relevant
Please keep the affected product and its original packaging until your request has been reviewed.
Return Eligibility
Where a return is approved, products may need to remain unused, unopened, unconsumed, and in their original packaging, unless the return relates to a damaged or defective item.
For health and hygiene reasons, we generally cannot accept a return simply because of a change of mind once a consumable product has been opened, used, consumed, or tampered with.
This does not affect rights or remedies that may be available to you under applicable Philippine consumer law.
Change of Mind or Flavor Preference
Please review your order carefully before completing checkout.
A personal change of mind, ordering the wrong flavor, or simply not preferring a product's taste does not automatically make a product defective.
Returns for these reasons may not be accepted, particularly where the product has already been opened or consumed, except where otherwise required by applicable law.
Refunds
Once a refund request has been reviewed and approved, we will arrange the appropriate refund.
Refund processing times may vary depending on your original payment method, payment provider, bank, or ecommerce platform.
Original shipping charges and other fees may be non-refundable unless the refund results from an error attributable to us or a refund of those charges is otherwise required by applicable law.
Replacements
Depending on the circumstances and product availability, we may offer an eligible customer a replacement rather than a refund.
If a replacement is approved, our customer support team will provide the relevant instructions.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee that an order can be cancelled after it has entered processing, packing, fulfillment, or shipment.
If an order has already been dispatched, it may need to be handled according to the applicable return conditions.
Missing Orders or Delivery Issues
If your tracking information shows a delivery problem or you believe your order is missing, please contact us with your order number and relevant delivery information.
We will review the matter and, where appropriate, coordinate with the applicable delivery provider.
Incorrect Customer Information
Customers are responsible for providing accurate delivery and contact information at checkout.
If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply where appropriate.
Contact Us
For a return, refund, replacement, or order-related concern, please contact:
Email: kiraysbrands@gmail.com
Please include your order number in your message so we can assist you more efficiently.