Shipping policy
At Hello Bloom, we want your order to reach you safely and smoothly. This Shipping Policy explains how orders are processed, shipped, and delivered.
Shipping Coverage
Hello Bloom currently ships to addresses throughout the Philippines.
Shipping availability may vary depending on your exact location and the coverage of our delivery partners.
Order Processing
Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your order for shipment.
Processing times may vary depending on order volume, product availability, weekends, public holidays, promotional periods, and other operational circumstances.
Once an order has been handed over to the courier, delivery times will depend on the destination and courier operations.
Shipping Fees
Applicable shipping fees will be displayed or calculated during checkout based on your order, delivery location, and available shipping method.
From time to time, Hello Bloom may offer free or discounted shipping promotions. These promotions may be subject to specific conditions, minimum order values, locations, or promotional periods.
Delivery Times
Delivery times are estimates and may vary depending on your location.
Delays may occasionally occur due to circumstances outside our reasonable control, including severe weather, public holidays, high courier volumes, transportation disruptions, or other courier-related issues.
We appreciate your patience if an unexpected delay occurs.
Order Tracking
Where tracking is available, tracking details will be provided after your order has been prepared and dispatched.
Please allow some time for the courier's tracking system to update after receiving your tracking information.
Correct Shipping Information
Customers are responsible for providing a complete and accurate delivery address, recipient name, and contact number when placing an order.
Please review your information carefully before completing checkout.
If an order cannot be delivered because the customer provided an incorrect or incomplete address or contact information, additional shipping or redelivery charges may apply where appropriate.
Delivery Attempts
Please ensure that someone is available to receive your order when required by the courier.
If delivery is unsuccessful, the courier may attempt redelivery or provide further instructions depending on its own delivery procedures.
Orders returned because of repeated unsuccessful delivery attempts may be subject to additional shipping charges before they can be sent again.
Damaged Packages
If your package arrives visibly damaged, please take clear photographs or videos of the outer packaging and affected products as soon as possible.
Contact our customer support team with your order number and supporting photos or videos so we can review the issue.
Damaged, defective, or incorrect products will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.
Missing or Delayed Orders
If your tracking information has not updated for an unusual period or you believe your package may be missing, please contact us with your order number and delivery details.
We will review the available information and, where appropriate, coordinate with the relevant courier regarding the shipment.
Changes to an Order or Address
If you need to change your shipping information, please contact us as soon as possible after placing your order.
We cannot guarantee that changes can be made once an order has entered processing, packing, fulfillment, or shipment.
Contact Us
For questions or concerns regarding your Hello Bloom delivery, please contact:
Email: kiraysbrands@gmail.com
Please include your order number when contacting us about an existing order so our team can assist you more efficiently.